Privacy Policy
How we collect, use, and protect your personal information
Your Privacy Matters
Haywards Heath Taxis is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with UK GDPR and Data Protection Act 2018.
Last Updated: December 16, 2025
Data Controller
Haywards Heath Taxis is the data controller responsible for your personal information.
Address: 119-127 South Rd, Haywards Heath, RH16 4LR
Phone: 01444 308 309
Email: taxihaywardsheath@gmail.com
Information We Collect
We collect information necessary to provide our taxi services:
1. Booking Information
- Name and contact details (phone number, email address)
- Pickup and drop-off locations
- Date and time of journey
- Special requirements (wheelchair access, child seats, etc.)
- Number of passengers
2. Payment Information
- Payment method preference
- Card transaction details (processed securely by payment provider)
- Billing address (for corporate accounts)
Note: We do not store full card details. Payments are processed by secure third-party providers.
3. Account Information (If Created)
- Username and password (encrypted)
- Booking history
- Saved addresses
- Preferences and settings
4. Communication Records
- Phone calls (may be recorded for quality and training)
- WhatsApp messages, SMS, and emails
- Feedback and reviews
- Customer service inquiries
5. Technical Information
- IP address and browser type
- Device information
- Website usage data (via cookies)
- Location data (if booking via website/app with location services enabled)
How We Use Your Information
Service Delivery
- Process and fulfill your booking requests
- Assign drivers and vehicles to your journey
- Communicate pickup times, driver details, and journey updates
- Process payments and issue receipts
- Provide customer support
Business Operations
- Manage your account and booking history
- Send booking confirmations and reminders
- Process refunds or handle disputes
- Improve our services and customer experience
- Conduct business analysis and planning
Legal and Safety
- Comply with legal obligations and regulations
- Prevent fraud and ensure payment security
- Maintain safety and security of passengers and drivers
- Resolve legal claims or disputes
Marketing (With Your Consent)
- Send promotional offers and special deals
- Provide updates about our services
- Request feedback and reviews
You can opt out of marketing communications at any time.
Cookie Policy
We use cookies to enhance your browsing experience and provide personalized features. Cookies are small text files stored on your device that help us understand how you use our website.
Essential Cookies
Required for the website to function. These cannot be disabled.
- Session management
- Security and authentication
- Cookie consent preferences
- Form submission
Analytics Cookies
Help us understand how visitors use our site (requires consent).
- Google Analytics (anonymized)
- Page views and navigation patterns
- Click tracking for phone/WhatsApp
- Booking conversion tracking
Functional Cookies
Remember your preferences and settings (requires consent).
- Saved addresses
- Language preferences
- Account settings
- Recent searches
Managing Cookies
You can control cookies through:
- Our cookie consent banner
- Your browser settings
- Third-party opt-out tools
Note: Blocking essential cookies may affect site functionality.
Legal Basis for Processing
We process your data based on:
- •Contract Performance: Processing necessary to fulfill your booking
- •Legal Obligation: Compliance with transport regulations and tax laws
- •Legitimate Interest: Business operations, fraud prevention, service improvement
- •Consent: Marketing communications and optional data collection
Who We Share Your Data With
Essential Service Providers
- Drivers: Necessary booking details to complete your journey
- Payment Processors: Secure payment handling (e.g., Stripe, PayPal)
- Google Maps: Route planning and location services
- SMS/Email Providers: Booking confirmations and communications
Legal Requirements
We may share information with law enforcement, regulators, or legal authorities when required by law or to protect our rights and safety.
We Do NOT:
- Sell your personal data to third parties
- Share data for third-party marketing without consent
- Transfer data outside the UK without appropriate safeguards
Data Security
We implement robust security measures:
- Encryption of sensitive data (passwords, payment information)
- Secure servers with firewall protection
- Access controls limiting who can view your data
- Regular security audits and updates
- Staff training on data protection
- Secure communication channels (HTTPS, encrypted messaging)
While we take extensive precautions, no internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
How Long We Keep Your Data
- Booking Records: 7 years (for accounting and legal compliance)
- Account Data: Until you request deletion or close your account
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- CCTV/Call Recordings: 30-90 days (unless needed for incident investigation)
- Payment Information: Immediately processed and not stored by us (held by payment provider)
Your Data Rights (GDPR)
✓ Right to Access
Request a copy of the personal data we hold about you
✓ Right to Rectification
Correct inaccurate or incomplete information
✓ Right to Erasure ("Right to be Forgotten")
Request deletion of your data (subject to legal retention requirements)
✓ Right to Restrict Processing
Limit how we use your data in certain circumstances
✓ Right to Data Portability
Receive your data in a structured, commonly used format
✓ Right to Object
Object to processing based on legitimate interests or for marketing
✓ Right to Withdraw Consent
Withdraw consent for marketing or optional data processing at any time
To exercise your rights, contact us:
Email: taxihaywardsheath@gmail.com
Phone: 01444 308 309
We will respond to requests within 30 days.
Cookies & Tracking
Our website uses cookies to improve your experience:
- Essential Cookies: Required for website functionality (booking, login)
- Performance Cookies: Help us understand how you use our site
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
Third-Party Websites
Our website may contain links to external sites (e.g., Google Maps, payment providers). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies separately.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If a parent or guardian believes we have collected data from a child, please contact us immediately for deletion.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification (for material changes)
Complaints & Concerns
If you have concerns about how we handle your data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the UK supervisory authority:
Questions About Privacy?
If you have questions about this privacy policy or how we handle your data, we're here to help:
Last Updated: December 16, 2025
This policy is governed by the laws of England and Wales.